Below is a wonderful letter Mandy, Registered Manager at Westfield Park, received about the outstanding care and support her team provided to a resident and her family.
The whole Yorkare family are so proud, well done!
Dear Mandy,
Re: The Care of Mrs. MS
My Mum first visited The Haven as a day patient; in those days she was able to stay in her own home with 3 visits of carers a day, but I wanted her to experience group activities in group surroundings. She enjoyed it so much that we booked her in for a week’s respite care, and at the end she wouldn’t leave! At this time, we were becoming increasingly worried about her, and her desire to stay dovetailed nicely with her needs. I checked out 5 other homes; all were good, but even the best was a league behind The Haven.
At first, Mum was very mobile and was constantly up and down, requiring very little sleep. This was no problem to the kind and dedicated staff; they simply accommodated her and let her have all the freedom she needed.
I have visited at all times of the day or night, and the care and heartwarming kindness of the staff is always the same: absolutely top class. They are simply wonderful, and are courteous and hospitable on every visit. This comes from the top down, and both Manager Mandy, and Deputy Penny are very approachable and supportive and can be called on and relied on whenever needed.
The Haven itself is clean, very well decorated with the right blend of modem aura and up to date facilities, along with treasures from the past to make the residents feel familiar and at home. Some facilities are outstanding, like the Pub, the Sweet Shop, Bistro, and Cinema Room, and are a delight to find in an establishment like this.
Levels of care have included always accompanying Mum to hospital when needed, keeping me fully informed with events, Mums health and wellbeing etc, arranging and allowing visits to suit my work schedule, nothing has been too much trouble. Hospitality, like drinks of tea, juice, biscuits and snacks are free and available anytime. Even though Mum weighed
8 stone at tops, she would quite often have 2 lunches -again, no problem!
Even during Corona Virus, visits were available, and staff would take time out of their busy schedule to sit with Mum on her side of the Perspex divide (necessary to comply with regs at the time), to make sure all was well, and the visit could go ahead.
As Mum became less mobile and needed more personal care, The Haven simply allocated more support and took these changes in their stride, maintaining Mums dignity right to the end.
As the end became closer, the level of care was tremendous, with staff never leaving her on her own, and doing everything possible to make her last days calm, comfortable, and peaceful.
I would like to put on record my heartfelt thanks and appreciation to Mandy, Penny and all the staff, for everything they have done to make Mum’s last years so comfortable. On admission, the average life expectancy for someone in Mums condition was 18 months; Mum lived 5 and a half years. There is no better testament to The Haven than that. Rest assured, this is an exceptional establishment.
Yours sincerely,
IS
