We are pleased to announce we have had an overwhelmingly positive response to our 6 monthly surveys, which are completed by the residents, their families and the staff teams.
The results show that 98% of the residents were happy with the measures taken by the company to protect them during the Coronavirus outbreak, that 95% of staff feel proud to work in a Yorkare Homes care home and that 99% of families are likely to recommend Yorkare Homes to others looking for care.
Jonathan Garton, Operations Director, stated ‘We are delighted with the feedback received from our latest survey results. The high ratings from the residents and their families are down to the hard work of the fantastic teams we have in our care homes. They should be extremely proud of the fantastic care they provide, especially after how tough this last year has been.’
‘We are committed to providing a positive place to live, work and visit, so will strive to build on these results and the numerous positive comments we received. We have also taken suggestions on how we can improve further and will be implementing a number of new ideas. These include purchasing a defibrillator at each Home, which can also be accessed by our local community if required, and implementing Star Awards in recognition for those staff members who go above and beyond for those they care for.’